Frequently Asked Questions
Everything you need to know about your NDLSS gear and orders.
What is the typical shipping time for international orders?
We offer worldwide shipping. Orders are usually processed within 24-48 hours, with delivery taking 3-7 business days depending on your location and chosen shipping method.
How do I ensure I choose the correct size for cycling apparel?
Our gear is designed with a performance 'pro-fit' which is quite aerodynamic. We recommend consulting our detailed Size Guide on each product page and measuring yourself to ensure the best fit.
What is your return policy for performance gear?
We accept returns within 30 days of delivery, provided the items are unworn, unwashed, and in their original packaging with all tags attached.
Do you offer a crash replacement program?
Yes, we support our community. If your kit is damaged in a crash, contact our support team with photos of the gear and proof of purchase to receive a 40% discount on a replacement item.
How should I care for my NDLSS technical fabrics?
To maintain performance, machine wash cold on a gentle cycle using a laundry bag. Avoid fabric softeners, bleach, and tumble drying. Always hang to dry in the shade.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and localized payment options like Klarna in specific regions.