Returns & Exchanges
We want you to be completely satisfied with your NDLSS performance gear, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Whether you need a different size or a full refund, our streamlined process ensures you can get back to your training as quickly as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn items with original tags still attached into their original packaging to ensure they are protected during transit.
Label and Ship
Download and print the prepaid shipping label provided by our portal, secure it to your package, and drop it off at any authorized collection point.
Quality Check and Refund
Once our team receives and inspects your gear, we will process your refund or ship out your new exchange items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing